This is included in Rove Support:

• Backup team on standby ready to step in when needed
• Case management system for incidents and reports
• No setup cost if there is an ongoing project or Rove Retainer
• An Incident Manager who confirms, prioritizes, classifies, and reports back on the incident
• Monthly follow-ups to keep the backup team up to date with your solution:
  • New features developed, upgrades, etc.
  • Incidents that have occurred and their resolutions
  • Lessons learned to be applied to future work (process, knowledge, solution, etc.)
• Maintaining technical documentation
• Can be terminated at any time with 3 months’ notice
• Time spent per incident is billed on a running basis
• System and API monitoring (optional add-on)